murahwin Platform Privacy Notice

This page describes what we collect when you use murahwin and how we keep that data protected. We at murahwin take your privacy seriously. Our policy sets out the types of information we gather, how we use it, who we share it with, and what rights you have over your data.

We collect personal information only to operate our platform, process your payments, verify your account, and comply with applicable law. We do not sell your data to third parties. We do not use your information for marketing purposes without your consent. Our servers may sit outside your jurisdiction, but we apply consistent data-protection standards across all murahwin operations.

If you have questions about how we handle your data, contact our support team. This notice applies to all users of murahwin, regardless of location, and reflects our commitment to transparency.

What We Collect on murahwin

We collect information in several categories. First, we collect account data: your name, email address, date of birth, phone number, and identity document details (ID card, passport). We require this information to verify your account and comply with anti-money-laundering regulations.

Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full payment credentials—payment processors handle that securely.

Third, we collect activity data. We log your bets, game plays, account logins, and withdrawal requests. This data helps us detect fraud, resolve disputes, and improve our platform. We also collect technical data: your IP address, browser type, device model, and operating system.

How we use your data on murahwin

We use your account data to verify your identity, process deposits and withdrawals, and prevent fraud. We use your payment information to reconcile transactions and detect suspicious activity. We use your activity data to investigate disputes, enforce our terms, and improve game performance.

We may also use your data to contact you about account issues, payment delays, or security alerts. We will not contact you for marketing purposes unless you opt in. During major events like Liga 1 tournaments or Piala AFF matches, we may send you optional notifications about live markets—you can disable these in your account settings.

Third-party processors on murahwin

We share your data with third parties only when necessary. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) receive your transaction details to complete deposits and withdrawals. Our identity-verification provider receives your ID document to confirm your identity. Our hosting provider stores our servers and databases.

We do not share your data with advertisers, data brokers, or marketing firms. We do not sell your information. All third-party processors are bound by confidentiality agreements and must apply data-protection standards equivalent to our own.

Your Rights and Our Commitments on murahwin

You have the right to access your data. You can request a copy of all information we hold about you by contacting our support team. You have the right to correct inaccurate data—if your name or email is wrong in our system, we will update it. You have the right to request deletion of your account and associated data, subject to legal retention requirements.

We retain your data for as long as your murahwin account is active, plus a retention period required by law (typically 5-7 years for financial records). After that period, we delete or anonymize your information. If you close your account, we will delete your personal data within 30 days, except where we are required by law to retain it.

Cookies and tracking on murahwin

We use cookies to keep you logged in, remember your preferences, and analyze how you use murahwin. Essential cookies are necessary for the platform to function. Analytics cookies help us understand which games are popular, which payment methods users prefer, and whether our sportsbook (Liga 1, Champions League, Piala Indonesia) is performing well. You can disable non-essential cookies in your browser settings, but this may affect your murahwin experience.

We do not use cookies to track you across other websites. We do not share cookie data with third parties for advertising purposes.

Data security and jurisdiction on murahwin

We encrypt your data in transit using industry-standard TLS protocols. Our servers use firewalls, intrusion detection, and regular security audits. We limit access to your data to employees who need it to perform their jobs. However, no system is completely secure—if we discover a data breach, we will notify you within 72 hours.

Our servers are located outside Indonesia. By using murahwin, you consent to your data being processed and stored outside your jurisdiction. We apply consistent data-protection standards regardless of server location. Our services are available only where local law permits.

Contact us about your data on murahwin

If you have questions about this privacy notice, want to access your data, or believe we have mishandled your information, contact our support team. We will respond to data-access requests within 14 days. If you are in Jakarta, Surabaya, Bandung, or Medan and have concerns about how we handle your data, you can also escalate to your local data-protection authority.

We may update this privacy notice from time to time. We will notify you of material changes by email or by posting a notice on murahwin. Your continued use of the platform after changes means you accept the updated notice.